Pannell Performance Group
Membership Terms & Policies
Welcome to The Pannell Project! Please review our membership and service policies carefully before enrolling. By purchasing a membership or package, you agree to the following terms.
Scheduling & Appointments
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Sessions are by appointment only.
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Schedule via online portal, text, call, or in person.
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Arrive 5–10 minutes early to maximize your session.
Cancellation & No-Show Policy
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Please provide at least 24 hours’ notice if you need to cancel or reschedule.
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Phone/Text: 662-205-8171
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Online: Via your scheduling link (provided after your initial visit)
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Late cancellation (under 24 hours): $30 fee
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No-show: $50 fee
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Repeat no-shows may result in limited scheduling or required prepayment.
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Note: Fees are not automatically charged. Clients may be invoiced at the provider’s discretion.
Payment Policy
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Cash-based practice: No direct billing to insurance.
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Accepted methods: Credit/Debit cards, checks, or cash.
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HSA/FSA cards may be used if the service qualifies as health-related; clients should confirm with their provider.
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Clients may request a superbill to submit to insurance independently (private-pay only).
Evaluation Requirement
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A full movement assessment is required before starting any performance, wellness, or mobility/strength program.
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Includes: Strength & mobility assessment and a custom Home Exercise Program (HEP).
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Rates:
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Regular: $70
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Gym Member (Premier Fitness only): Free evaluation credit applied toward first 4-week plan
Add-On & A La Carte Services
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Bookable without a full assessment, but a free consultation is required to ensure fit.
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No long-term commitment is necessary.
Guest Fees
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Tupelo location: $10 per visit
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Other locations (including 300 Fitness): $5 per visit
Policy Updates
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The Pannell Project reserves the right to update policies at any time.
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Clients will be notified of any changes.
Youth & Athlete Services
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Clients under 18 must have a parent or legal guardian sign all consent forms and attend the first session.
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Programs for youth athletes may include mobility and performance tools, corrective exercises, and training strategies appropriate for age and sport.
Refunds & Transfers
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There are no refunds for completed services.
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Unused monthly sessions may not be transferred or rolled over unless pre-approved in writing.
Privacy & Documentation
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Client records are kept confidential and compliant with HIPAA regulations.
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We use secure digital documentation software (e.g., PT Everywhere) to manage assessments and HEPs.
Risk & Client Responsibility
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Participation in movement, performance, and wellness programs involves inherent physical risk.
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Clients are expected to inform their provider of any discomfort, limitations, or medical conditions.
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The Pannell Project is not responsible for injuries sustained during unsupervised activity or failure to follow the recommended program.
